Receptionist

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Opis posla

Reported to: Front Office Assistant Manager and Front Office Manager

Job Description:

As the Receptionist, you will serve as the first point of contact for guests, providing exceptional service and maintaining the highest standards of professionalism. Your responsibilities will include:

Greeting Guests: Welcoming guests in a warm and friendly manner, attending to their inquiries, and directing them to the appropriate areas or personnel.

Answering Inquiries: Responding to phone calls, emails, and in-person inquiries promptly and courteously, providing accurate information and assistance as needed.

Handling Reservations: Managing reservation systems, booking appointments, and ensuring accurate record-keeping of guest bookings and preferences.

Administrative Support: Providing administrative support to the Front Office team, including data entry, filing, and maintaining office supplies.

Coordinating Services: Collaborating with other departments to coordinate guest services, such as transportation, dining reservations, and special requests.

Ensuring Security: Monitoring visitor access and maintaining security protocols to ensure the safety and privacy of guests and staff.

Maintaining Cleanliness: Ensuring the reception area is tidy and presentable at all times, including organizing reading materials and maintaining decorum.

Assisting with Check-ins and Check-outs: Supporting the check-in and check-out process, including processing payments, issuing room keys, and providing guests with relevant information about their stay.

Handling Complaints: Addressing guest concerns and complaints promptly and professionally, escalating issues to management when necessary.

Coordinating Communication: Relay messages and information to appropriate personnel in a timely manner, ensuring efficient communication flow within the hotel.

Qualifications:

Previous experience in a customer-facing role, preferably in the hospitality industry. Strong communication and interpersonal skills, with a friendly and professional demeanor. Excellent organizational abilities and attention to detail. Proficiency in computer applications, including MS Office and reservation systems. Ability to handle multiple tasks simultaneously and prioritize effectively. Flexibility to work shifts, including evenings, weekends, and holidays. A commitment to providing exceptional customer service and enhancing guest experiences.

If you’re a hospitality enthusiast with a knack for delivering top-notch service and a desire for continuous personal and professional development, we want to connect with you!

Apply to the following link: https://Careers-Lazure-Hotel.talentlyft.com/o/G3y/apply

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